I am a non-confrontational person, but even I commented back to her that she was very rude and impolite to our daughter - she didn't even acknowledge my comment! So my daughter had to go to the back of the line and wait for 3 people ahead of her to check in. Wrong! In the most impolite and rude manner, the desk clerk told our daughter that she must go to the back of the line to check in to her room.this despite the fact that my wife and I were paying for her room! We were all stunned with the manner in which this clerk (yes, I know her name) treated us, and my daughter in particular. Our daughter was not more than 25 feet away from us so we called her over and thought all was good for proceeding with the check-in process. Upon check-in, my wife and I wanted to pay for the 2 rooms we had reserved but the desk clerk said the person staying in the 2nd room must be with us at the front desk for the check-in.

It's very disappointing to see that there are indications this resort and casino are not up to the standards it once held - most definitely losing status as one of our most favorite casinos to stay at.īeyond question, the desk clerk who handled our check-in provided one of the most unfriendly welcomes I have ever received at for any hospitality establishment that I've ever stayed in. My wife, family, and I, have been going to the Island for a number of years now and just recently made another trip to this location recently. Hilton Tulum Riviera Maya All-Inclusive Resort.

Barcelo Bavaro Palace All Inclusive Resort.Hotels near Northland International University.

Island casino and resort harris mi